Frequently Asked Questions

Ask Us Anything!

Do you put items on hold for customers?

We generally do not put items on hold, however, a client may call when they are on their way into the store and request that an item be placed aside until they arrive.

Are the prices at your store negotiable?

No. Our staff members price all items based on original retail price, condition, and current selling point for similar second-hand items.

Can we drop off clothing that we would like to get rid of for donation?

While we do donate consigned clothing that has not sold, due to space limitations we are unfortunately unable to accept clothing solely for donation at this time. See Our Policies for more details.

Do you carry plus-sizes?

Yes! We carry all sizes from XXS to XXXL as they come to us. We love helping our clients of all shapes and sizes feel beautiful!

Do you carry maternity, lingerie, bathing suits, or bridal wear?

No. Due to issues of sanitation and/or low demand, we do not accept maternity, lingerie, bathing suits, or bridal wear. See What We Take for details.

Do I need an appointment to consign my clothing?

Yes. Give the store a call at 905-702-7675 to set up an appointment! See How to Consign for details.

Can I check my account online?

No. Accounts cannot be accessed online. To check the status of your consigned items and account balance, please visit the store or call us at 905-702-7675.

Are you open on Sundays and Mondays?

No, we are not open on Sundays or Mondays. Take a look at our hours to see when we are available for a visit!

Do you ship?

Yes! We ship within Canada for a $10.00 flat rate. If you are outside of Canada, please contact us at 905-702-7675 to discuss shipping rates.

Can I buy items online?

Yes! While we do not have an official online store, we post photos regularly on our Instagram and Facebook. If you see an item you would like to buy, send us a DM!

 
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